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YHB Living Balance Terms and Conditions

Our online services are made available to you by YHB Living Balance Company Limited (“YHB”), a company duly registered in Taiwan (R.O.C.).

Our Terms and Conditions which consists of Terms Of Use, Terms Of Sale, Privacy Policy and Disclaimer tell you how you may use our website and YHB Online Services to access, view and/or listen to our online content.

Additional terms, which vary or supplement these Terms and Conditions may apply to your access of some of YHB’s Online Services (“Additional Terms”).  If so, these Additional Terms will be set out at the point of access to the relevant online services.

If there is any inconsistency between the Additional Terms for a particular online service and the Terms and Conditions, the Additional Terms will prevail.

These Terms and Conditions and any Additional Terms are collectively referred to as “Terms”.

Please be informed that YHB may update our Terms from time to time without prior notice and you are required to review these pages regularly.

If you access our online services, you agree to be legally bound by whichever version of the Terms is in force at such time.

In the Terms “YHB Online Service(s)” are any YHB or other YHB-authorised internet services, websites, products and/or software applications that enable you to access, view and/or listen to YHB Content on compatible devices and are identified as “YHB Online Services”.

If you comply with these Terms and any applicable Additional Terms and with all relevant laws (for instance, copyright law), you may use YHB Online Services to access, view and/or listen to YHB Content for your personal and non-business use.

Terms Of Use

Devices, compatibility and expenses

Our Terms apply to your use of YHB Online Services on any compatible device and YHB does not guarantee that all or any features of YHB Online Services will work on any particular device. YHB is not responsible for the compatibility of any YHB Online Services with your equipment or software.

YHB Content may be downloaded or streamed to your device from servers owned, operated and/or contracted by YHB or (on behalf of YHB) by third-party content distribution networks.

You are solely responsible for paying all expenses you may incur when you access or use YHB Online Services or access or download YHB Content including your internet or data service provider charges and any excess charges to that provider together with all costs of the equipment and software you need to connect to and use YHB Online Services.

Discontinuation and interruptions

YHB does not guarantee that all YHB Content and/or YHB Online Services will be uninterrupted or be available, timely, free from bugs, viruses, errors and omissions or secure at all time.

YHB reserves its right to change, suspend or discontinue all or part of any YHB Online Service or any part of the YHB Content without giving you any notice.

YHB reserves the right to stop making all or any part of the YHB Online Services available to you with immediate effect and without notice if in its sole reasonable opinion you are using YHB Content, YHB Online Services and/or any other YHB service, inappropriately, incompetently or in any way that may constitute derogatory treatment of YHB or might bring YHB into disrepute or in a way that might be considered to be prejudicial to the image of YHB; you breach the Terms in a way that cannot be corrected, or you fail to correct a breach within a reasonable period of time if YHB asks you to do so; or there is, in the YHB’s reasonable opinion, any reason why the YHB Online Services must be withdrawn. If YHB stops making YHB Online Services available to you, you may be asked to delete all YHB Content downloaded by you to your device(s). If YHB decides not to exercise or enforce any right that it has against you at a particular time, then this does not prevent YHB from later deciding to exercise or enforce that right.


Due to the reach of the internet YHB is not able to stop minors from visiting our website to read, view or listen to YHB Content, but in case you believe a minor has submitted information to YHB, you could contact us so that we could use our best endeavors to delete all of the information from that minor from our system.

YHB is devoted to making its content accessible to as many people as possible, but we do not target children below the age of 13. If you permit a minor to use your device to access, view or listen to YHB Content on YHB Online Services you are solely responsible for deciding whether or not that YHB Content is appropriate for that child to view.

Content and editorial control

“YHB Content” means audio, video, text, images or other content made available by YHB to you through YHB Online Services and may sometimes include content owned or controlled by third parties.

YHB Content is selected, edited, updated and made available to you by YHB via YHB Online Services at its sole discretion. The period of time during which you may access, view and/or listen to YHB Content using YHB Online Services may vary.

You acknowledge that YHB has absolute editorial control over all YHB Content at all times.

Third party links

Articles, listings, events, merchandise, advertisements or other content may contain hyperlinks to websites and resources owned and operated by third parties. These third party websites and resources have their own terms of use and we recommend you to review them. We do not accept any responsibility or liability for any third party websites and resources and your access and use of such services and content is at your own risk.

Contributions and content rights

So that YHB can meet its obligations YHB may content-protection measures, which you may not adjust or bypass or try to adjust or bypass.

YHB may invite you to make, share or submit your own, original contributions to YHB Online Services. These Terms of Use and any Additional Terms for particular YHB Online Services set out the rules governing how you may do so and how YHB may use your contribution. Your contribution may include text, photographs, graphics, video or audio.

If you submit your contribution to YHB you must allow YHB to use the material in your contribution in any way it may reasonably choose on a free-of-charge basis in any media throughout the world. Any contributions you make may be moderated by YHB, which means that they may be reviewed, edited and/or removed.

YHB reserves the right to remove any of your contributions if YHB believes that they do not comply with the Terms.

You grant YHB the right to change or edit the materials in your contribution for operational and editorial reasons. YHB may also share your contribution with trusted third parties, for instance with other users of YHB Online Services or its overseas partners.

Any copyright in your contribution will remain with you and this permission is not exclusive, so you can continue to use the material you contribute in any way including allowing others to use it.

You confirm that your contribution is your own original work, is not defamatory or unlawful and does not infringe anyone else’s rights (including privacy rights) and that it complies with the Terms. You also confirm that your contribution is made in your personal capacity and that such contribution does not unfairly promote or further any business activities and has not been contributed for commercial gain. You also confirm that you have the consent of anyone who is identifiable in your contribution or the consent of their parent/guardian if they are minors.

We normally show your name with your contribution, unless you request otherwise, but for operational reasons this is not always possible.

As part of your contribution, YHB may ask you to provide some personal information. YHB may need to contact you for administrative or verification purposes in relation to your contribution, or in relation to particular projects. For full details of when and how we may contact you please read our Privacy Policy.

Please do not endanger yourself or others, take any unnecessary risks or break any laws when creating any content you may share with YHB.

If you do not want to grant YHB permission to use your contributions in accordance with the Terms, please do not share with or submit them to YHB.

Restricted use

You may not breach or try to breach the privacy or other rights of other YHB Online Services users.

You may not breach any applicable law when using YHB Online Services to access, view or listen to YHB Content.

You may not subject YHB Online Services and/or YHB Content to any degrading treatment or use them in such a way that would degrade YHB, or cause YHB to incur liability to any third party.

You agree to use YHB Online Services and access, download, view and/or listen to YHB Content as supplied to you by YHB and you may not assist anyone to, or attempt to, reverse engineer, decompile, disassemble, adapt, modify, copy, reproduce, lend, hire, rent, perform, sub-license, make available to the public, create derivative works from, broadcast, distribute, commercially exploit, transmit or otherwise use in any way YHB Online Services and/or YHB Content in whole or in part except to the extent permitted in these Terms of Use, any relevant Additional Terms and by law.

You may not charge others directly or indirectly for accessing, viewing or listening to any YHB Content, or commercialize or attempt to re-sell YHB Content in any way, which includes advertising or selling any goods and services that offer YHB Content.

You may not directly or indirectly suggest any endorsement or approval by YHB of a product or service or any non-YHB entity, product or content or any belief or opinion expressed within a product or service.

You may not disrupt or try to disrupt YHB Online Services. You agree not to use YHB Online Services to distribute software viruses or other harmful programs, or use YHB Online Services to engage in harmful, harassing or otherwise objectionable activity, including activity, inhibiting access to YHB Online Services by others.

You may not harass or cause distress or inconvenience to any other person using YHB Online Services or transmit obscene or offensive content or disrupt the normal flow of dialogue within YHB Online Services, in particular, on YHB message boards and blogs.

Additional Terms for particular YHB Online Services may allow you to display the YHB Content on your website, blog or other product or service, but you may not display YHB Content where it is on or in connection with Excluded Products or Services, namely products or services which contain pornography and sexually explicit content; contain offensive text or images; incite hatred whether based on race, religion, gender, sexuality or otherwise, or promote, encourage or facilitate anti-social behaviour; contain gratuitous violence or promote, encourage or facilitate violence; promote, encourage or facilitate terrorism or other activities that risk national security; discriminate against any specific social group or otherwise exploit vulnerable sections of society; promote, facilitate or encourage illegal activity; are misleading, defamatory, or that contain illegal, or otherwise actionable content under Taiwan law; infringe individual privacy; put the welfare of children at risk; promote the tobacco industry or the armaments industry; where presence of a YHB application might be perceived as damaging the YHB’s reputation for accuracy and impartiality(with reference to the YHB Guidelines); and bring YHB into disrepute. This list is not exhaustive and may be amended by the YHB from time to time.

Username and password

Some features and functions of YHB Online Services are only accessible to users who have an YHB Username and login.

You are solely responsible for keeping your YHB Username and password confidential and you are responsible for all activity that takes place under your YHB account. Accordingly you agree to take all possible steps to safeguard your username and password from fraudulent use.

You are not allowed to share, give or sell your password or username to any other person or company. Excessive viewings or logins by you will be viewed as fraudulent use of services, which will result in the immediate cancellation of your access to the members only section of our website.


All communication and notifications shall be done via electronic means and you are responsible to maintain and provide us a valid email and make sure that when we send you emails they will be safely delivered into your inbox.

Limited liability

Under no circumstances shall the website, us, or our officers, directors, employees, parents, partners, successors, agents, distribution partners, affiliates, subsidiaries, or related companies be liable for indirect, incidental, special, consequential or exemplary damages (even if the above listed parties have been advised of the possibility of such damages), arising out of, relating to, or in any way connected with the website or these Terms. Your sole remedy for dissatisfaction with the website including, without limitation, the website content is to stop using the website. Such limitation shall also apply with respect to damages incurred by reason of services or products received through or advertised in connection with any of the website or any links on the website, as well as by reason of any information or advice received through or advertised in connection with any of the website or any links on the website. Such limitation shall also apply with respect to damages incurred by reason of any content posted by a third-party or conduct of a third-party on the website. Notwithstanding anything to the contrary contained herein, in no event shall the cumulative liability of the website, us, and our officers, directors, employees, parents, partners, successors, agents, distribution partners, affiliates, subsidiaries, and related companies exceed the greater of the total payments received from you by the above listed parties during the preceding twelve (12) month period or USD 50.

Furthermore, you agree that any cause of action arising out of, relating to, or in any way connected with any of the website or these terms of use must commence within six (6) months after the cause of action accrues; otherwise, such cause of action shall be permanently barred.

In some jurisdictions limitations of liability are not permitted. In such jurisdictions, some of the foregoing limitations may not apply to you. These limitations shall apply to the fullest extent permitted by law.


Any commentary, opinions or other materials included in YHB Content are not intended to amount to advice on which you should rely. Please read the YHB disclaimer.

Disclosure of personal information

Disclosure of personal information shall be subject to terms set out in YHB’s Privacy Policy. YHB will keep your personal information secure and will only use it for the purposes specified in the Privacy Policy. All personal information held by YHB will be held in accordance with the terms of applicable data protection laws.


Due to the global nature of the internet, you agree to comply with all local and international rules regarding online conduct and acceptable content.

The Terms do not create or infer any rights that are enforceable by any person who is not party to the Terms and you may not assign, sub-license or otherwise transfer any of your rights and obligations in the Terms to any other person.

Any disputes arising out of the Terms will be governed by and interpreted in accordance with the laws of Taiwan (R.O.C.). If you choose to bring proceedings in connection with the Terms you must do so in the courts of Taiwan (R.O.C.).

Amendments to our Terms

From time to time we may update our Terms to reflect changes in law, best practice or in our practices regarding the use of our website.  The date of the most recent revision will appear at the bottom of this page. If you do not agree to the changes, please do not continue to use our services. You should check this policy frequently for updates.

Last update: 21 November 2014

Terms Of Sale


All prices of products and services mentioned on this website are subject to change at any time without notice.

In the event that a product or service is mistakenly listed at an incorrect price, YHB reserves the right to refuse or cancel any orders placed for that product or service listed at the incorrect price. YHB reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, YHB shall issue a credit to your credit card account in the amount of the incorrect price.

All fees are exclusive of all excise, sales, use, transfer and other taxes and duties imposed with respect to products and services by any government authority, all of which taxes you are required to pay.


You agree to pay your account balance to YHB on time for both products and services.

In the case of auto payments via credit cards, if YHB is unable to execute such auto payments via your credit card, YHB will use its best endeavors to inform you via email and your account will be suspended until payment is received. You are obliged to update your credit card information in case of change or expiry.

You have to inform YHB of any billing issues or errors within forty-five (45) days after they first appear on your credit card account statement. If you do not inform us, you waive any right to dispute such problems or discrepancies.

You are responsible and liable for any fees, including attorney and collection fees, that YHB may incur in its efforts to collect any outstanding balances due from you. This will in no way limit any other corrective actions available to YHB.


Subscribers to YHB Online Services have the right to cancel at any time, however, any unused portion of your subscription is non-refundable.

Content, features and specifications

All content, features and specifications of products and services described on YHB Online Services are subject to change at any time without notice.

YHB is using its best efforts to accurately display the specifications of our products and services, but certain specifications, such as measures and descriptions, are rough descriptions for reference only. YHB is not responsible for the way specifications such as colors are displayed on your computer as this depends on your computer system and settings.

YHB attempts to ensure that information on the Website is complete, accurate and current. Despite our efforts, the information on the Website may occasionally be inaccurate, incomplete or out of date. YHB makes no representation as to the completeness or accuracy of any information on the Website. For example, products or services included on the Website may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on the Website. In addition, we may make changes in information about price and availability without notice.


Products or services displayed or mentioned on the Website at a specific time does not mean or warrant that these products or services will be available at any time.

It is your responsibility to ascertain and obey all applicable local and international laws in regard to the possession, use and sale of any item purchased from the Website.


By placing an order, you agree that the products or services ordered will be used only in a lawful manner.


When purchasing products from this Website you agree a shipment contract if delivery is required in which all risk of loss and title will pass to you upon delivery of the product to the carrier or transport company.

All claims for damaged and/or lost shipments should be filed directly by you with the carriers and/or transportation companies.

Products will be shipped to an address assigned by the buyer as long as that shipping address is compliant with the shipping restrictions contained on the Website.


The receipt of an email confirmation does not imply our acceptance of an order for a product or service or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order and may request verification of information prior to the acceptance and/or shipment of any order.


All products, services, including listing, courses and tickets, purchased on or through the website are subject only to any applicable warranties of their respective manufactures, distributors and suppliers, if any. To the fullest extent permissible by applicable law, we hereby disclaim all warranties of any kind, either express or implied, including, any implied warranties with respect to the products and services listed or purchased on or through the website. Without limiting the generality of the foregoing, we hereby expressly disclaim all liability for product defect or failure, claims that are due to normal wear, product misuse, abuse, product modification, improper product selection, non-compliance with any codes, or misappropriation. The foregoing exclusions of implied warranties do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions.


Respective advertisers are solely responsible for the accuracy and contents of their Advertisements, and for all claims, losses, costs, expenses or damages whatsoever from any person arising (directly or indirectly) from the publication of any Advertisement. YHB aims to provide accurate information but cannot take any responsibility whatsoever for the accuracy and contents for any Advertisement. YHB, its employees and agents therefore will not be liable for any loss, damage, cost or expense incurred or arising by reason of any person (including but not limited to claims of negligence, intellectual property infringement and defamation) in connection with any Advertisement. YHB makes no warranty or representation in respect of, nor do they endorse any product, service or other matter whatsoever appearing in the Advertisements.

Directory and Event Listings

The respective companies or individuals that place listings on our website are solely responsible for the accuracy and contents of their listings, and for all claims, losses, costs, expenses or damages whatsoever from any person arising (directly or indirectly) from the publication of any listing. YHB aims to provide accurate information but cannot take any responsibility whatsoever for the accuracy and contents for any listing. YHB, its employees and agents therefore will not be liable for any loss, damage, cost or expense incurred or arising by reason of any person (including but not limited to claims of negligence, intellectual property infringement and defamation) in connection with any listing. YHB makes no warranty or representation in respect of, nor do they endorse any product, service or other matter whatsoever appearing in the listing.

Workshops, Events, Courses and Online Courses

As a participant you understand that there are serious risks associated with all physical activity and other activities and there is the possibility of physical injury and/or death. You are fully aware of these risks and assume that all such risks associated with participation in any activities in conjunction with YHB, all employees, active interest media, volunteers, instructors, subsidiaries and agents are exempted from liability.

Attendees in any activity need to be aware that the activities require certain levels of fitness, general physical health or skills.

By joining any activity you acknowledge and voluntarily assume responsibilities to assess your levels of skills, fitness and general health, including where appropriate consulting a physician or doctor, and the risks of serious injury that are associated with physical activity of any kind, including any variety of yoga, meditation and breath work practice, and participation in any other YHB activities and/or other special events and classes.

You acknowledge that you are aware that in participating there is the risk of possibility of injury and/or death. You voluntarily accept these risks. You further warrant that you have consulted a qualified medical practitioner recently and/or you know of no reason why you should not participate. You will participate at all times in accordance with the instructions given, and you acknowledge that YHB will not be liable for any damage sustained, injury, and/or death.

You hereby acknowledge that you understand and voluntary accept the risks of injury and/or death involved participating. To fullest extent permitted by applicable laws, you hereby agree that YHB, its related corporations and their respective servants, agents, employees and staff shall not be liable in contract, tort (including without limitation negligence), pre-contract or other representations or otherwise out or in connection with your participation for any claims, demands, damages economic losses (including without limitation, loss of revenues, profits, contracts, business or anticipated savings), loss of good will or reputation, or special or indirect consequential losses in any case. You further agree not to hold YHB liable for any willful act or omission, default, fraud or negligence of another person or guest or third party.

You hereby agree to defend fully indemnify on demand and hold harmless YHB from and against all liabilities, claims, expenses, damages and losses including legal fees which YHB may suffer arising from any breach of these terms and conditions by you, or in connection with any act, omission, default, negligence or conduct of you, or in connection with any other liabilities arising out of my participation. This obligation to indemnify YHB shall survive the termination this agreement.

Amendments to our Terms

From time to time we may update our Terms to reflect changes in law, best practice or in our practices regarding the use of our website.  The date of the most recent revision will appear at the bottom of this page. If you do not agree to the changes, please do not continue to use our services. You should check this policy frequently for updates.

Last update: 21 November 2014

Privacy Policy

We respect your right to privacy and we take our related legal obligations seriously. We aim to be transparent at all times about our treatment of your information.

  • We will comply with applicable privacy and data protection laws and regulatory frameworks.
  • We will only use your personal information to supply, improve and manage our services. Any additional or unusual uses of your information will be explained at the point of collection.
  • We will only send you marketing emails if you have permitted us to (and you will be given the opportunity to unsubscribe in each of our emails).
  • We will enable you to opt-out of usage tracking where possible; we track your use of our services to help us to tailor our content and advertising and to improve our services. We will not use information that identifies you personally.
  • We will not share personally identifiable information with unrelated third parties for their own use without your consent. We may share your information within our group of companies so that we can provide you with the best customer experience across our brands.
  • We will take appropriate steps to safeguard your information in accordance with industry standards but please keep in mind that no system can be guaranteed as 100% secure.
  • We will only keep your information for as long as we need it: (i) to provide you with a product/service; (ii) to improve our services; and (iii) for legal and audit purposes.
  • We will not actively collect personal information from under 13s and kindly ask that if you are under 13 you do not give us information about yourself or others.
  • We will give you control over the information we hold about you by enabling you to access, update and delete your information in-line with your legal rights.
  • We will take steps to ensure that our suppliers and licensees look after your information as we do, including where they are processing your information in countries that do not provide the same legal protection to your information.

Privacy Policy

In the course of providing you with our services and through your interactions with us, we may collect information about you and about your use of our services.

We are committed to being transparent in our handling of personal information and we endeavour to comply with applicable privacy and data protection laws in the territories within which we operate.

This policy describes the types of information we might collect, how we may use it and the circumstances in which we might disclose or transfer it.

Policy scope and your consent

This policy governs our processing of your information in relation to the products and services we supply to you. In addition to this policy, we operate policies relating to our use of Cookies and the provision of our services via Mobile Applications. The practices set out in those policies are governed by this overarching policy.

Please be aware that we also license our brands and content to other companies who may produce their own websites, events and digital content. We take reasonable steps to ensure that these companies clearly identify themselves and handle your information appropriately. However, when you use any service, which is operated by a third party, the use of your information will be subject to their privacy policy and not ours.

Your use of our services constitutes your consent to the processing of your information described herein.

Policy scope and your consent

The type of information we collect will depend on the circumstances and the service you are using. For example, to sign up to a newsletter we may only need your name and email address but if you want to use our online studio we may need to know your contact details, payment information and any access or dietary requirements. Generally speaking, we will collect information relating to you and/or your use of our services in the following ways:

Personal information provided by you:

This is usually information that identifies you as an individual or that enables us to contact you and can include your name, home and/or delivery address, telephone number, e-mail address, data of birth, demographical information, interests, preferences, payment information and photos or video footage. It can also include information that we have not requested but which you have volunteered, such as information provided during interactions with our customer service agents or via comments or other submissions you have made to our online services, such as online forums.

In some circumstances you might provide us with information about other individuals, for example when using a ‘send to a friend’ feature or submitting a photo that includes their image. You must ensure you (1) have their permission to provide their information to us; and (2) you have made them aware of the terms of this privacy policy.

Information collected automatically during your use of our services:

When you use our services we automatically record information about your usage of those services, your interaction with our adverts and our emails as well as information about the device you are using and your internet connection.

We do this in two ways:

Log data: When you use our services, certain information gets recorded in our log files such as your device’s Internet Protocol (IP) Address, its unique ID, its operating system and location, and your browser type, the pages you viewed, cookie information and referral links (the link that sent you to a particular page).

Tracking technologies (cookies): In conjunction with our log data we may use tracking technologies such as tags on our web pages and small data files which we store on your device (known as “cookies”). These technologies enable us to recognise your device and to track your interaction with our services, emails and adverts. We do not use these technologies to identify you and we do not intentionally collect or record personally identifiable information through these technologies.

Information collected via social media and other third parties:

When you choose to participate in or receive a service from us via social media, for example by entering a competition or playing a game on our social pages, we may collect information from you directly or the social network may share with us personal information about you. This can consist of information such as your name, profile picture, gender, e-mail address and date of birth. Please keep in mind that any information provided to us via a third party may also be subject to that third party’s privacy policy.

Information collected via specialist data companies:

We sometimes use specialist data companies to provide us with information they hold about you to enable us to better tailor our advertising. For example, we might use anonymous information about your browsing on other sites to enable us to infer your interests and to put you into appropriate “market segments”. This information is not used to identify you as a person and we do not attempt to combine it with personally identifying information that we may hold.

Use of your information

We will use your information: (i) to deliver, improve and personalise our services to you in accordance with your preferences: and (ii) for our own legitimate business purposes and needs. Specifically, we may use your information to:

  • fulfil your product orders or to provide the service or information you have requested;
  • administer your account(s);
  • send you service related communications;
  • manage our competitions (including publishing the names of winners where required);
  • respond to your requests and feedback;
  • contact you about a submission you have made to our online services;
  • analyse and/or improve our services;
  • personalise the way our content is presented to you online;
  • deliver interest-based advertising based upon your browsing of our websites and others;
  • prevent fraud or other potentially illegal activities (including copyright infringement);
  • block disruptive users and protect the safety of users of our services;
  • enforce our terms of service;
  • send you newsletters, offers and promotions relating to our brands and services and special promotions from our trusted partners in accordance with your email preferences; and
  • manage our email suppression list.

Where we propose using your personal information for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for your use other than as listed above.

Sharing & Disclosing your information

Internal information sharing

To improve your experience of our services and brands, information about your use of our services may be shared internally for the purposes of research, analysis, marketing and ad-serving.

Information shared with our suppliers

We use a number of third parties to perform business functions on our behalf, such as sending our newsletters, hosting our online services, providing our customer services and fulfilling product orders and processing payments. We only disclose the information necessary to enable these third parties to perform their services. Our suppliers are contracted to comply with our instructions and we require that they do not use your personal information for their own business purposes.

Information shared via third party social buttons, widgets and other embedded content

Some of our online services carry embedded content controlled by third parties for services such as social sharing, recommended stories, commenting/reviewing, and displaying video or images. When you interact with these services they may collect information from and about you and your interaction with their content. This activity will be subject to the privacy policy of and your settings for your chosen network. Please be aware that they may track your activity, through the use of cookies or similar technology, without you needing to interact with them. If this concerns you, ensure you log out of their services before using ours.

Information shared with other parties

We may disclose your personal information to law enforcement agencies, government/regulatory bodies, internet service providers and content protection organisations as required or allowed by law. For example, if you post inappropriate or objectionable content on our services or where we reasonably believe you may be in breach of the law, we may report your content and behaviour to relevant parties.

Sale or transfer of all or part of our business or assets

We reserve the right to transfer your personal information in the event we sell or transfer all or a part of our business or assets so that the buyer can continue to offer you the online services. We will make reasonable efforts to provide you with advance notification of the transfer of your information in such circumstances.

Storage and use of your information

We may share your information internally or with contracted third party service providers. These companies may be located in, or use IT equipment located in, countries different to that in which your information is collected. Where this is the case, we will take steps to ensure that your information receives an equivalent level of protection.

Your information may be processed in Taiwan and other locations globally including in the United States where it may be subject to access requests from governments, courts, or law enforcement in the US.

Duration to hold your information

We will hold your personal information on our systems for as long as is necessary for the relevant service or as long as is set out in any relevant contract you hold with us, in accordance with our retention policy. Where you contribute to one of our online services, we will generally only keep your content for as long as is reasonably required for the purpose(s) for which it was submitted.

Children using our services

Except where otherwise indicated, we do not knowingly collect or store any personal information from children under the age of 13. If you are aged 12 or under, we request that you do not provide us with information relating to you or to others. Please seek the guidance of your parent or guardian before using our services.

If you are the parent or guardian of a child who is aged under 13 and you become aware that your child has provided us with information without your consent, please contact us. We will delete such information from our records within a reasonable time.

Depending on the service, we may also seek to obtain the consent of your parent or guardian if you are under the age of 16. Further, we only send commercial marketing communications to individuals aged 16 or over.

If appropriate, we will take steps to determine the age of persons submitting their information to us.

Secure your information

We maintain appropriate organisational and technological safeguards to help protect against loss, misuse or unauthorised access, disclosure, alteration or destruction of the information we hold about you. We also seek to ensure our service providers do the same. Unfortunately, no system can be guaranteed as completely secure and there is an inherent risk in transmitting information over the internet. It may be possible for an unrelated party to intercept or access such transmissions unlawfully.

If you believe that your personal information under our control has been compromised, including access to any accounts you hold with our services, please contact us immediately.

Your rights and choices

Communication Preferences and Opt-outs

If you wish to stop receiving marketing communications or newsletters from us then please send us an email. Please note that you cannot unsubscribe from some service related messages.  In accordance with industry standards, we reserve the right to retain your record for a reasonable amount of time so we can ensure that we do not contact you in the future.

Advertising and Tracking Technologies

If you wish to opt-out of interest-based advertising or other forms of “tracking” please refer to our Cookies Policy. Be aware that opting out of interest-based advertising will not prevent adverts from being displayed to you but they will no longer be tailored to your interests.

Access and Correction

If you would need us to supply details we hold about you, you may contact and we will do our best effort to supply, correct or delete personal information about you on our files within a reasonable time or as required by law.  To protect your privacy we will always first require you to prove your identity.

Deleting your information

You can contact us in case you would like us to delete your information from our records, but we may be required to keep certain information by law and/or for own legitimate business purposes.


We, our service providers and advertising partners use cookies and tracking technologies on our websites to enable us to analyse use of our online services, to improve and personalise your experience of our services and to serve advertising which, on some services, may be tailored to you based on your browsing behaviour and other data held about you.

We respects your right to privacy and we aim to be transparent at all times about when, how and why data about you and your browsing behaviours may be used in connection with our services. We are committed to using cookies and tracking technologies fairly and in accordance with your privacy rights. This policy describes:

Use of cookies

We use cookies and tracking technologies for a variety of reasons such as to enable us to recognise when you have logged in, to improve your experience of the services and to deliver advertising.

In particular, we use these technologies for:

  • Strictly Necessary Purposes: to keep you logged in, to facilitate a purchase, to improve the security of our services and for system administration, such as preventing fraudulent or disruptive activity;
  • Functionality Purposes: to remember your preferences and settings and other functionality you have requested such as remembering your username and password so that you do not need to login each time you visit;
  • Analytics and Performance-Related Purposes: to record what you like and don’t like on the website and the popularity of various elements of the website so that we can ensure that it works properly at points of high usage. We also use analytics companies to gather information regarding users of our services on our behalf using cookies, log file data and code which is embedded on our website.
  • Advertising Purposes: some of our websites contain advertising and all advertising that is served on our websites will be clearly marked with the word “Advertisement”. Cookies and tracking technologies may sometimes be used to deliver advertising and marketing messages relevant to you – a common practice across the internet and known as online behavioural advertising.


On our websites we use Google Analytics, and other similar services, to collect statistical information about how our websites are used. They use information such as your IP address, browser type and unique identifiers stored in (first party) cookies on your device to record how you interact with our website. On some services we also use Google Demographics and Interests data gathered via the Google DoubleClick cookie. We only use this data in aggregate form and we do not merge it with any other data we hold, however it is important to note that these reports are derived from Google’s (third party) DoubleClick cookie and device identifiers, which are also used for advertising.

These analytical services help us to know how many users we have, which parts of our sites are most popular, what browsers are used (so we can maximise compatibility), the country or region where our users are located, and the demographics and interests of our users. This enables us to better understand who is using our site and to ensure we are reaching our target demographic, and to improve and tailor our services accordingly.

It is important to note that at no time do we or our service providers attempt to identify you individually nor do we create a profile of you for the purposes of delivering advertising, for example.

Amendments to our privacy policy

From time to time we may update this privacy policy to reflect changes in law, best practice or in our practices regarding the treatment of personal information.  The date of the most recent revision will appear at the bottom of this page. If you do not agree to the changes, please do not continue to use our services. You should check this policy frequently for updates.

Last update: 21 November 2014


You expressly agree that the use of the website is at your sole risk.

The website and website content are provided on an “as is” and “as available” basis without warranty of any kind, either express or implied.

Content on this website is provided for general information only, and should not be treated as a substitute for medical advice of your own doctor, psychiatrist or any other health care professional. We are not responsible or liable for any diagnosis, decision or self-assessment made by a user based on the content of our website. Always consult your own GP if you’re in any way concerned about your health.

Without limiting the foregoing and to the fullest extent permitted by law, the website, us, and our officers, directors, employees, parents, partners, successors, agents, distribution partners, affiliates, subsidiaries, and related companies disclaim any and all warranties including any:

  • Warranties that the website will meet your requirements;
  • Warranties concerning the availability, accuracy, security, usefulness, timeliness, or informational content of the website or website content;
  • Warranties of title, non-infringement, merchantability, or fitness for a particular purpose;
  • Warranties for services or goods received through or advertised on our website or accessed through the website;
  • Warranties concerning the accuracy or reliability of the results that may be obtained from the use of the website;
  • Warranties that your use of the website will be secure or uninterrupted; and
  • Warranties that errors in the software will be corrected.

We are not liable for the contents of any external internet sites listed, nor does it endorse any commercial product or service mentioned or advised on any of the sites.

Amendments to our disclaimer

From time to time we may update this disclaimer to reflect changes in law or best practice or in our practices.  The date of the most recent revision will appear at the bottom of this page. If you do not agree to the changes, please do not continue to use our services. You should check this policy frequently for updates.

Last update: 21 November 2014

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